Every interaction, tailored.
Every workflow, yours to control.

One platform to design personalized conversations, connect every system, and run workflows of any complexity — built by your team, fully under your control.

HIPPA Compliant

No-code workflow builder

SMS, Voice & Web

Enterprise-grade

Key Value Propositions

Design

Build personalized conversations and branching workflows visually — no code required. AI tools assist when helpful; your team stays in control.

Connect

Native integrations with EHRs, CRMs, care management platforms, and data warehouses. Every interaction reflects what you know, in real time.

Run

Execute exactly as configured — from a one-step reminder to a multi-system orchestration spanning your entire business. No surprises, no engineers required.

One Platform.
Every Conversation That Matters.

One place for your clinical, operations, and quality teams to engage members and patients, built on the same data, the same workflows, and connected to the systems you already use.

Customer journeys with funnel analysis.

Member and Patient Engagement Workflows

Configurable engagement workflows for every patient and member interaction — from appointment preparation and care navigation to pre- and post-procedure communication. Your operations team controls the content, the timing, and the channel. Updates go live in minutes, not weeks. No IT ticket required.

Care Navigation — Connecting Patients to the Right Advocates

Positivo's care navigation workflows identify members in need, engage them through their preferred channel, surface barriers to care, and route them to the right care advocate or resource — automatically. Your clinical expertise defines the pathway. The platform scales it across your entire population.

Unlocking actionable data for smarter decisions.

Chronic Condition Management Between Visits

Patients with diabetes, heart failure, COPD, and behavioral health conditions need consistent support between clinical encounters. Positivo delivers condition-specific engagement sequences — medication reminders, symptom check-ins, self-management coaching — that keep high-risk patients on track and flag early warning signs before they become costly escalations.

Unlocking actionable data for smarter decisions.
Advanced AI features for optimal performance.

Quality Measure Performance and Gap Closure

For health plans and ACOs, Positivo supports the full quality measure portfolio — Star Ratings, HEDIS, Part D adherence, AWV completion, ACO REACH measures, and more. Your quality team builds and launches targeted programs the same week data surfaces a gap. Not after a vendor build cycle.

Success Metrics

Frequently asked questions.

ChatAssist is designed to address common inquiries
and effectively, ensuring a seamless user

How is Positivo different from traditional engagement platforms?

Most engagement platforms are built for volume, not relevance — batch messages, rigid templates, and long implementation timelines that depend on vendor support. Positivo is a self-service platform that puts your team in control. Your clinical, quality, and operations staff can build and launch hyper-personalized member and patient engagement programs on their own timeline, connected to the systems they already use, without waiting on anyone.

Do we need technical expertise to use Positivo?

How does Positivo integrate with our existing systems?

Is our member data secure?

Can we still get expert help if needed?